Privacy Policy

Effective Date: May 18, 2026
Business Name: Aquatic Gardens
Website: aquaticgardensnc.com
Contact: info@aquaticgardensnc.com, 910-297-8135

Aquatic Gardens (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request a quote, schedule services, or otherwise interact with us online.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide to Us

When you fill out a contact form, request an estimate, schedule service, subscribe to updates, or communicate with us, we may collect:

Name
Email address
Phone number
Service address or project location
Details about your pond, water feature, landscape, or requested service
Photos or files you choose to send us
Messages or other information you provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

IP address
Browser type
Device type
Pages viewed
Date and time of visit
Referring website
General location information
Website usage and performance data

This information helps us understand how visitors use our website and improve our services.

Payment Information

If payments are made online, payment information may be processed by a third-party payment processor. We do not store full credit card numbers on our website unless specifically stated otherwise.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and quote requests
Schedule consultations, service visits, or maintenance work
Provide pond, water feature, landscaping, maintenance, or related services
Communicate with you about appointments, estimates, invoices, and service updates
Send reminders, follow-ups, or customer service messages
Improve our website, advertising, and customer experience
Process payments, invoices, or transactions
Maintain business records
Protect against fraud, unauthorized activity, or misuse of our website
Comply with legal obligations

3. Text Messages, Calls, and Email Communications

If you provide your phone number or email address, we may contact you about your inquiry, project, appointment, estimate, invoice, or service updates.

If you opt in to receive promotional messages, you may unsubscribe at any time by following the instructions in the message or contacting us directly. Standard message and data rates may apply for text messages.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Keep the website functioning properly
Understand website traffic and visitor behavior
Improve user experience
Measure marketing or advertising performance
Remember certain preferences

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

5. Analytics and Advertising Tools

We may use third-party tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, or similar services to understand website traffic and improve marketing. These tools may collect information about your device, browser, website activity, and interactions with our ads.

You can adjust ad preferences through the settings offered by those third-party platforms.

6. How We Share Information

We do not sell your personal information in the ordinary sense of the word.

We may share information with trusted third parties when necessary to operate our business, including:

Website hosting providers
Customer management or scheduling software providers
Payment processors
Email, phone, or text messaging service providers
Marketing and analytics providers
Contractors, employees, or service partners assisting with your project
Legal, accounting, insurance, or professional advisors
Government authorities if required by law

We only share information as needed for business, service, legal, security, or operational purposes.

7. Project Photos and Reviews

If you provide photos, reviews, testimonials, or feedback, we may ask for permission to use them for marketing, website, social media, portfolio, or advertising purposes. We will not intentionally publish personal contact information with project photos or reviews.

If you would like a photo, review, or testimonial removed from our website or marketing materials, please contact us.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. However, no website, internet transmission, or storage system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep personal information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

10. Your Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

Request access to personal information we have about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing emails or promotional messages
Restrict certain uses of your information, where applicable

To make a privacy request, contact us at: info@aquaticgardennc.com.

We may need to verify your identity before processing certain requests.

11. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws, depending on how those laws apply to our business. These rights may include the right to know what personal information is collected, used, shared, or sold; the right to request deletion; the right to correct inaccurate information; the right to opt out of certain sharing or sales of personal information; and the right not to be discriminated against for exercising privacy rights.

We do not knowingly sell personal information. If our use of analytics or advertising tools is considered “sharing” under applicable California law, you may contact us to request more information or to opt out where required.

To submit a California privacy request, contact us at: [email address].

12. Children’s Privacy

Our website and services are intended for adults and property owners or authorized representatives. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

13. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Aquatic Gardens
9133 Doublebit Dr
Raleigh, NC 27615
Email: info@aquaticgardensnc.com
Phone: 910-297-8135